Warranty Policy
At Prélude Jewelry, we are committed to delivering high-quality, timeless pieces that you can cherish for years. To ensure your peace of mind, we offer a 2-year warranty on all our jewelry.
What the Warranty Covers:
- Manufacturing defects, such as issues with gemstone settings, clasps, or metal integrity.
- Rhodium plating wear that occurs under normal use within the warranty period.
What the Warranty Does Not Cover:
- Damage caused by accidents, misuse, or improper care (e.g., exposure to chemicals or impacts).
- Normal wear and tear, including minor scratches or changes in appearance over time.
- Loss of gemstones or jewelry due to negligence or accidents.
How to Claim Your Warranty:
- Contact us with your proof of purchase and photos of the issue.
- Our team will evaluate the damage and guide you through the next steps.
- If the issue falls under warranty, we will repair your piece free of charge.
Additional Notes:
- Shipping costs for warranty claims may apply.
- Repairs or alterations made by third parties void the warranty.
We stand behind the quality of our craftsmanship and are dedicated to ensuring your satisfaction with Prélude Jewelry.