Warranty Policy

At Prélude Jewelry, we are committed to delivering high-quality, timeless pieces that you can cherish for years. To ensure your peace of mind, we offer a 2-year warranty on all our jewelry.

What the Warranty Covers:

  • Manufacturing defects, such as issues with gemstone settings, clasps, or metal integrity.
  • Rhodium plating wear that occurs under normal use within the warranty period.

What the Warranty Does Not Cover:

  • Damage caused by accidents, misuse, or improper care (e.g., exposure to chemicals or impacts).
  • Normal wear and tear, including minor scratches or changes in appearance over time.
  • Loss of gemstones or jewelry due to negligence or accidents.

How to Claim Your Warranty:

  1. Contact us with your proof of purchase and photos of the issue.
  2. Our team will evaluate the damage and guide you through the next steps.
  3. If the issue falls under warranty, we will repair your piece free of charge.

Additional Notes:

  • Shipping costs for warranty claims may apply.
  • Repairs or alterations made by third parties void the warranty.

We stand behind the quality of our craftsmanship and are dedicated to ensuring your satisfaction with Prélude Jewelry.