FAQ
Products and Materials
Prélude Jewelry is crafted with high-quality materials, including genuine gemstones and sterling silver, ensuring each piece is durable and beautifully finished.
Yes, we use real, natural gemstones that add unique character and quality to each piece.
Yes, our pieces are made from sterling silver for quality and longevity. Some items may also feature gold or rhodium plating to enhance durability and finish.
To keep your jewelry in its best condition, avoid exposure to water, chemicals, and harsh environments. We recommend storing pieces separately in a dry, cool place. You can find more detailed care tips on our Jewelry Care Guide page.
Orders and Payment
Simply browse our website, select your desired items, and add them to your cart. At checkout, fill in your information, select a payment method, and confirm your order.
We accept major credit and debit cards, as well as other secure payment options available at checkout.
Yes, once your order is confirmed, you will receive an email with your order details. You will also receive an email once your order is shipped.
If you need to make changes or cancel an order, please contact us as soon as possible. We’ll do our best to accommodate your request if the order has not yet been shipped.
Shipping and Delivery
We offer reliable shipping through DPD and DHL. The available options and rates will be shown at checkout based on your location.
Our processing time is 1-2 business days. Delivery times vary depending on your location and shipping option: DPD (2-5 business days within Europe), DHL (1-3 business days for international express).
Yes, we offer international shipping. Please note that international orders may be subject to customs fees, which are the responsibility of the customer.
Once your order has been shipped, we’ll send you a tracking number via email so you can monitor your package.
Returns and Exchanges
We accept returns within 14 days of delivery for items in unworn, original condition with packaging. Please contact us to initiate a return.
To start a return, please email us with your order number and reason for return. We will provide instructions for sending your item back to us.
Once we receive and inspect your return, we will process your refund within 14 days. Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Currently, we do not offer direct exchanges. If you wish to exchange an item, you may return it for a refund and place a new order for your preferred item.
Ring Sizing and Product Details
We offer a Ring Size Guide with tips on measuring your size accurately. If you need further assistance, feel free to reach out to us.
We strive to display our products accurately. However, since we use natural gemstones, slight variations in color or texture may occur, making each piece unique.
Account and Privacy
No, you can complete your purchase as a guest. However, creating an account allows you to track orders, save shipping information, and access exclusive updates.
Yes, we take your privacy seriously. Our website is SSL encrypted, and we follow strict data protection practices. For more details, please see our Privacy Policy.
You can subscribe to our newsletter at the bottom of our website to receive updates on new collections, special offers, and more.
Contact Information
If you have questions or need assistance, please contact us through the Contact Form. We’re here to help and will respond as soon as possible.