At Prélude Jewelry, we prioritize safe and reliable delivery of your order. We partner with trusted carriers—DPD and DHL—to ensure your jewelry arrives securely and on time.

Safe Shipping

Your Prélude Jewelry order will be carefully packaged and shipped to ensure it reaches you in perfect condition. We offer multiple secure shipping options, calculated at checkout based on your location:

• Processing Time: Orders are processed within 1-2 business days.
• Estimated Delivery Times:
• DPD: 2-5 business days (Europe)
• DHL: 1-3 business days (international express)

Once shipped, you will receive a tracking number to monitor your order every step of the way. Please note that international orders may incur customs fees or duties.

Returns

We want you to love your Prélude Jewelry purchase. If you are not completely satisfied, you may return items within 14 days of receiving them. All returned items must be unworn, in their original condition, and in original packaging.

• How to Return: To initiate a return, contact us with your order number and reason for return. We’ll guide you through the return process.
• Refunds: Refunds will be processed within 14 days of receiving your return. Return shipping fees are the responsibility of the customer unless the return is due to a defect or error on our part.

Thank you for choosing Prélude Jewelry—where quality and safe shipping are always ensured.